4. PRIVACY & COOKIE POLICY

Last Updated: 14 August 2026

4.1 Data We Collect

Depending on how you use lifwel.in, Lifwel may collect your name, email, phone number, delivery/billing address, account information, order and transaction history, customer-service communications, device/browser information, IP address, cookie/website usage information and marketing preferences. Payment credentials may be processed directly by third-party payment providers rather than stored by Lifwel.

4.2 Why We Use Data

• Process and deliver orders, payments, refunds and customer support.
• Maintain account security, prevent fraud and operate the website.
• Comply with tax, accounting, food-safety, legal and regulatory obligations.
• Improve website performance and customer experience.
• Send service messages and, where permitted, marketing communications.

4.3 Sharing

Lifwel may share personal data only as reasonably necessary with payment providers, logistics/courier providers, hosting and IT providers, customer-service providers, analytics/marketing service providers, professional advisers and competent authorities where required by law.

4.4 Cookies

lifwel.in may use strictly necessary, functional, analytics and marketing cookies or similar technologies. Necessary cookies support functions such as security, cart and checkout. Where a user choice or consent is required for non-essential cookies, appropriate cookie controls should be made available on the website.

4.5 Security, Retention & Rights

Lifwel uses reasonable technical and organisational safeguards for personal data and retains data only for as long as reasonably necessary for business, contractual and legal purposes. Subject to applicable law, users may request correction, updating, deletion/erasure where applicable, withdrawal of consent and complaint handling by contacting contact@lifwel.in or customer@lifwel.in.

4.6 Children

The website is not intended to solicit personal data directly from children. Where Lifwel knowingly processes personal data relating to a child, it will handle such data in accordance with applicable Indian data-protection requirements.

4.7 Privacy Contact

Privacy questions or requests: contact@lifwel.in
Customer care: customer@lifwel.in
Phone: +91 85879 00030

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5. LEGAL & BUSINESS INFORMATION

LIFWEL LABORATORY
1st Floor, 3E-19-BP, NIT Faridabad, Faridabad, Haryana 121001, India

Customer Care Email: customer@lifwel.in
General Contact: contact@lifwel.in
Phone: +91 85879 00030
Website: lifwel.in

The FSSAI licence identifies www.lifwel.in for e-commerce activity and covers LIFWEL LABORATORY as a relabeller / e-commerce / distributor / trader-merchant exporter / wholesaler for the categories listed in the licence.